Open AccessKUALITAS PELAYANAN COMMUTER LINE
Author(s) -
Deslida Saidah
Publication year - 2017
Publication title -
jurnal manajemen transportasi dan logistik
Language(s) - English
Resource type - Journals
eISSN - 2442-3149
pISSN - 2355-472X
DOI - 10.25292/j.mtl.v4i1.47
Subject(s) - schedule , tariff , service quality , quality (philosophy) , scheduling (production processes) , regression analysis , service (business) , computer science , business , operations research , econometrics , operations management , statistics , marketing , economics , mathematics , philosophy , epistemology , international trade , operating system
The Increasing in number of passengers is influenced by schedule, price, and improved infrastructure and facilities. The study aims to identify the effect of new schedule and price on service quality. The study used non probability sampling method to acquire data from passengers. Regression was used to analyze the data collected. Hypothesis test show coesfficient of schedule towards service quality is 0.568 while tariff affects service quality with a coefficient of 0.535. The study suggests improvement on scheduling and tariff.