Open AccessKUALITAS PELAYANAN DOKUMEN DAN KECEPATAN BONGKAR MUAT GENERAL CARGO
Author(s) -
Brata Wuntara Umagapi,
Siska Amonalisa,
Lies Lesmini
Publication year - 2017
Publication title -
jurnal manajemen transportasi dan logistik
Language(s) - English
Resource type - Journals
eISSN - 2442-3149
pISSN - 2355-472X
DOI - 10.25292/j.mtl.v3i3.83
Subject(s) - linear regression , regression analysis , statistics , service (business) , population , sample (material) , meaning (existential) , correlation , simple linear regression , service quality , quality (philosophy) , table (database) , psychology , regression , positive correlation , mathematics , econometrics , computer science , marketing , business , demography , medicine , chemistry , data mining , physics , psychotherapist , sociology , geometry , chromatography , quantum mechanics
The study’s objective is to analyze the relationship of the documents service quality (X1) and the speed of loading and unloading of general cargo (X2) with service user satisfaction (Y) in PT Tubagus Jaya Maritim. This research uses quantitative methods, with a population of 67 consumers of PT Tubagus Jaya Maritim and the sample is 30 consumers. Data is analyzed using multiple regression and multiple linear regression, simple correlation and partial correlation. Results: 1. There is a correlation between the documents service quality with the service user satisfaction with r score of 0.794 meaning there is a very strong and positive relationship, and the regression hypothesis shows that there is significant relationship as t-score is greater than t table (10.529> 1.669) or hypothesis H1 is accepted. 2. The correlation between the speed of loading and unloading of general cargo with service user satisfaction obtained r score of 0.651 which means there is a strong and positive relationship, and the hypothesis of regression showed a significant relationship that t-score is greater than t-table (6.914> 1.669) or hypothesis H2 is accepted. 3. The results of correlation between the documents service quality and the speed of loading and unloading of general cargo together with service user satisfaction obtains r score of 0.814 which means the relationship is very strong and positive, and F-score is larger than F table (62.871> 3.140) or the research hypothesis H3 is accepted.