Increase of Language and Information Competence of Migrants in Multicultural Service Operation Process: Experience of Public Libraries in Federal Republic of Germany

The paper examines the experience and role of the German public libraries in the process of assisting migrants to raise the level of language and information competence. The relevance of the problem is connected with a growing crisis in the German multicultural concept and seeks to provide means of achievement via intercultural library activities. The main tasks of the public library assistance to the National Education Plan are considered. The terms “multicultural services”, “multicultural library activities” and “multicultural user” are analyzed. The attention is paid to the possibilities of mass cultural work with migrants to improve language competence as well as analyzing four main groups of reader interests which have the impact on information competence building. Such forms of intercultural library activities as library tours, formal teaching, film lectures and training in the computer classes which are used in the process of information competence of migrants are considered.