Open AccessQuality Service Delivery Between Service Failure and Service Recovery in Hospitality Industry - A Place for Enjoyment
Publication year - 2022
Publication title -
govarî qeła/govarî qeła
Language(s) - English
Resource type - Journals
eISSN - 2518-6566
pISSN - 2518-6558
DOI - 10.25212/lfu.qzj.7.2.47
Subject(s) - service quality , business , marketing , service delivery framework , service guarantee , service recovery , service (business) , service level objective , hospitality , hospitality industry , service design , customer satisfaction , tourism , customer service assurance , quality (philosophy) , customer advocacy , word of mouth , process management , philosophy , epistemology , political science , law