Open AccessThe Effect of Knowledge Sharing and Absorptive Capacity on Service Innovation Performance: A Study of Micro, Small and Medium Enterprises in Tarakan City
Author(s) -
Nurul Hayati
Publication year - 2021
Publication title -
metris
Language(s) - English
Resource type - Journals
eISSN - 2808-4810
pISSN - 1411-3287
DOI - 10.25170/metris.v22i01.2667
Subject(s) - absorptive capacity , business , knowledge sharing , absorption capacity , small and medium sized enterprises , service (business) , knowledge management , data collection , industrial organization , marketing , engineering , computer science , chemical engineering , sociology , social science , finance
This research was conducted on micro, small and medium enterprises (MSMEs) in Tarakan City. To improve service innovation, micro, small and medium enterprises (MSMEs) in Tarakan City need knowledge sharing and absorption activities. This research was conducted on 150 workers in small, micro, and medium enterprises (MSMEs) in Tarakan City. Data collection was carried out using a survey method with a questionnaire. Survey responses submitted by respondents in this study indicate that knowledge sharing and absorptive capacity activities positively affect service innovation performance in micro, small and medium enterprises (MSMEs) in Tarakan City.