Open AccessZłożenie skargi przez konsumenta za pośrednictwem ODR (Online Dispute Resolution) – internetowego systemu rozstrzygania sporów
Author(s) -
Anna Rogacka-Łukasik
Publication year - 2019
Publication title -
opolskie studia administracyjno-prawne
Language(s) - English
Resource type - Journals
eISSN - 2658-1922
pISSN - 1731-8297
DOI - 10.25167/osap.1504
Subject(s) - complaint , online dispute resolution , alternative dispute resolution , dispute resolution , political science , law , order (exchange) , resolution (logic) , business , computer science , artificial intelligence , finance
ADR (Alternative Dispute Resolution), as a non-judicial resolution of disputes, is a wide range of mechanisms that aim to put an end to a conflict without the need of conducting a trial before the court. On the other hand, the modern form of ADR is ODR (Online Dispute Resolution) – an online dispute resolution system that is the expression of the newest means of communication and technical innovations in order to help in non-judicial dispute resolving. The goal of this publication is to present the ODR platform and, in particular, to describe the process of filing a complaint by the consumer by means of it.