Open AccessThe Influence of Employee Engagement on Discretionary Effort and Job Performance in the Cruise Line Customer Contact Center Workplace
Author(s) -
Stephen B Rodoquino
Publication year - 2019
Language(s) - English
Resource type - Dissertations/theses
DOI - 10.25148/etd.fidc008979
Subject(s) - psychology , multilevel model , social psychology , job attitude , job satisfaction , job performance , employee engagement , line management , variance (accounting) , person–environment fit , personnel psychology , applied psychology , conceptual model , job design , business , public relations , political science , statistics , mathematics , philosophy , accounting , epistemology
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