Open AccessDigital tools of territorial communities in improving the quality of services to the population
Author(s) -
Sierhiei Sahanenko,
Mykola P. Popov,
Olesia Holynska,
Н. В. Колесниченко,
Stepan Davtian,
Dmytro Motyhin
Publication year - 2021
Publication title -
estudios de economía aplicada
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.123
H-Index - 6
eISSN - 1697-5731
pISSN - 1133-3197
DOI - 10.25115/eea.v39i7.5007
Subject(s) - scope (computer science) , quality (philosophy) , population , government (linguistics) , business , knowledge management , process management , computer science , sociology , philosophy , linguistics , demography , epistemology , programming language
The article considers the main aspects of the introduction of digital tools of local communities and their role in improving the quality of services to the population.The purpose of the study is an analysis of the ways and scope of use of digital tools by the United Territorial Communities (UTC) in it's activities, in particular to: involve residents in decision-making processes in these communities and improve the quality of services to the population - as a result of UTC cooperation through digital communications. The study focuses on interaction with residents of relevant UTCs, and on the cooperation of local communities in improving the quality of services to the population. Peculiarities and main aspects of digital interaction with the residents of the territorial community and effective coverage of the government's activities with digital tools are identified. It is proposed as a mechanism of cooperation of UTC by means of digital communications to improve the quality of services to the population of territorial communities implementation of the digital communication strategy.