Efecto del coste percibido, la calidad de servicio y la satisfacción sobre las intenciones futuras del espectador
Author(s) -
Ferrán Calabuig Moreno,
Josep Crespo Hervás,
Javier Mundina Gómez
Publication year - 2020
Publication title -
studies of applied economics
Language(s) - English
Resource type - Journals
eISSN - 1697-5731
pISSN - 1133-3197
DOI - 10.25115/eea.v30i2.3544
Subject(s) - psychology , humanities , value (mathematics) , welfare economics , mathematics , economics , art , statistics
Recently the study of perceived value has been introduced as a variable that has a strong influence in the development of satisfaction and the repurchase intention. This work provides an analysis of the perceived quality, value, satisfaction and future intentions of spectators in a mega sports event. Trough structural equations modeling results indicate a strong effect of cost value on satisfaction. It is further noted that cost value is the variable that has more weight in predicting the future intentions of spectators.
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