Open AccessSome Factors Affecting Patients Caregivers’s Satisfaction at Outpatient Department, Vietnam National Chidren’s Hospital in 2019
Author(s) -
Thi Kim Tao,
Do Hung Manh,
Hong Khanh Dang,
Xuan Tung Le
Publication year - 2020
Publication title -
tạp chí nghiên cứu và thực hành nhi khoa/journal of pediatric research and practice
Language(s) - English
Resource type - Journals
eISSN - 2734-9179
pISSN - 2615-9198
DOI - 10.25073/jprp.v4i5.234
Subject(s) - medicine , outpatient clinic , significant difference , family medicine , patient satisfaction , nursing
Purpose: To describe some factors affecting patient caregiver’s satisfaction at Outpatient Department, Vietnam National Chidren’s Hospital in 2019.
Method: A cross-sectional descriptive study was conducted on 514 caregivers (aged 18 years and over).
Results: There was no difference by gender (p> 0.05) of satisfaction of the patient’s caregivers on the quality of medical services. The satisfaction rate was approximately equal for both men and women (male 74.3%, female 74.8%). There was a statistically significant difference between caregivers’ occupation and satisfaction. Through the data, we saw the highest rate of caregivers’ satisfaction was among farmers and free workers 73.9%. The percentage of dissatisfaction was higher at 42.4% among pupils, students, and officials.
Conclution: The higher the educational level is, the higher the level of dissatisfaction. Student and official group has the highest rate of dissatisfaction.