Open AccessAcceleration Factor Pandemic: A Synthesis of e-Government Maturity Models and Public Administration Employees' Perspective
Author(s) -
Julia Kaesmayr,
Michael Schorn,
Anna Steidle
Publication year - 2022
Publication title -
central and eastern european edem and egov days
Language(s) - English
Resource type - Journals
eISSN - 2663-9394
pISSN - 2520-3401
DOI - 10.24989/ocg.v341.1
Subject(s) - maturity (psychological) , government (linguistics) , work (physics) , perspective (graphical) , capability maturity model , business , public relations , political science , public administration , computer science , engineering , mechanical engineering , philosophy , linguistics , software , artificial intelligence , law , programming language
The Covid-19 pandemic and the Online Access Act (Onlinezugangsgesetz – OZG) are forcing Germany's public administration to accelerate digital transformation in general and the digitalization of agencies on federal, state and municipal level in particular. To assess this endeavor’s progress, existing e-Government maturity models were evaluated. The majority of models mainly focus on technical characteristics of an administrative act, while disregarding the importance of (1) public servants, (2) their work situation and (3) organizational processes. It is the latter three determining successful digitalization. Consequently, we fuse previous e-Government maturity models with the individual perspective of public servants including internet-based work, virtualization of teams and societal participation. This paper describes the synthesis of a model, its advantages and limitations including next steps towards its empirical validation.