Open AccessThe Relationship among Service Recovery Justice, Emotion, Customer Satisfaction and Loyalty on Commercial Sports Facilities
Author(s) -
허진,
Jung-Eun Lee,
YongMan Kim
Publication year - 2011
Publication title -
korean journal of sport science
Language(s) - English
Resource type - Journals
eISSN - 2233-7938
pISSN - 1598-2920
DOI - 10.24985/kjss.2011.22.1.1781
Subject(s) - loyalty , customer satisfaction , business , service recovery , service quality , psychology , service (business) , economic justice , loyalty business model , marketing , advertising , applied psychology , political science , law
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