Open AccessThe Relationship among Service Recovery Justice, Emotion, Customer Satisfaction and Loyalty on Commercial Sports Facilities
Author(s) -
허진,
이정은,
YongMan Kim
Publication year - 2011
Publication title -
cheyuk gwahag yeon-gu/cheyug gwahag yeon'gu
Language(s) - English
Resource type - Journals
eISSN - 2233-7938
pISSN - 1598-2920
DOI - 10.24985/kjss.2011.22.1.1781
Subject(s) - loyalty , customer satisfaction , business , service recovery , service quality , psychology , service (business) , economic justice , loyalty business model , marketing , advertising , applied psychology , political science , law