Open AccessMethodology for determining customer loyalty to the pharmacy based on comprehensive assessment of the service quality
Author(s) -
O. P. Piven,
I. V. Tkachenko,
O. V. Shuvanova
Publication year - 2017
Publication title -
upravlìnnâ, ekonomìka ta zabezpečennâ âkostì v farmacìï
Language(s) - English
Resource type - Journals
eISSN - 2519-8807
pISSN - 2311-1127
DOI - 10.24959/uekj.17.40
Subject(s) - service quality , loyalty business model , servqual , loyalty , customer satisfaction , marketing , business , service (business) , quality (philosophy) , pharmacy , customer retention , medicine , nursing , philosophy , epistemology