Open AccessService Failure and Recovery: Literature Review and Research Issues
Author(s) -
Maha Saied
Publication year - 2021
Publication title -
international journal of business and management
Language(s) - English
Resource type - Journals
ISSN - 2321-8916
DOI - 10.24940/theijbm/2021/v9/i8/bm2108-037
Subject(s) - service recovery , service (business) , service provider , business , state (computer science) , marketing , computer science , service quality , algorithm