Open AccessAnalysis of Moderating Role of Customer Communication on the Relationship between Service Quality and Customer Satisfaction: Evidence from Kenya’s Mobile Phones Sector
Author(s) -
Samson Ntongai Jeremiah
Publication year - 2021
Publication title -
international journal of business and management
Language(s) - English
Resource type - Journals
ISSN - 2321-8916
DOI - 10.24940/theijbm/2021/v9/i7/bm2107-058
Subject(s) - customer satisfaction , mobile phone , business , service quality , marketing , customer retention , sample (material) , quality (philosophy) , customer advocacy , service (business) , telecommunications , computer science , chemistry , chromatography , philosophy , epistemology