Open AccessThe Effect of E-service Quality on Loyalty through Trust and Satisfaction for Internet Banking Customers at PT Bank Central Asia, Tbk in Surabaya, Indonesia
Author(s) -
Shelvy Aprilia,
Bernardus Aris Ferdinan
Publication year - 2021
Publication title -
international journal of business and management
Language(s) - English
Resource type - Journals
ISSN - 2321-8916
DOI - 10.24940/theijbm/2021/v9/i5/bm2105-005
Subject(s) - business , lisrel , the internet , loyalty , marketing , customer satisfaction , service quality , quality (philosophy) , service (business) , sample (material) , business administration , advertising , structural equation modeling , world wide web , computer science , philosophy , statistics , chemistry , mathematics , epistemology , chromatography