Open AccessThe Influence of E-service Quality toward E-customer Satisfaction and E-customer Loyalty in SOCO by Sociolla Application
Author(s) -
Maghfira Dzikranaka,
Dinda Amanda Zuliestiana
Publication year - 2020
Publication title -
international journal of business and management
Language(s) - English
Resource type - Journals
ISSN - 2321-8916
DOI - 10.24940/theijbm/2020/v8/i4/bm2004-013
Subject(s) - service quality , customer satisfaction , loyalty business model , business , loyalty , marketing , quality (philosophy) , advertising , service (business) , beauty , structural equation modeling , computer science , philosophy , epistemology , machine learning