Open AccessFactors Affecting Customer Satisfaction: A Case Study of Grab in Vietnam
Author(s) -
Hau Van Pham,
Hanh Thi Hai Nguyen
Publication year - 2020
Publication title -
international journal of business and management
Language(s) - English
Resource type - Journals
ISSN - 2321-8916
DOI - 10.24940/theijbm/2020/v8/i2/bm2002-001
Subject(s) - customer satisfaction , service quality , business , marketing , descriptive statistics , profit (economics) , reliability (semiconductor) , order (exchange) , service (business) , statistics , mathematics , economics , power (physics) , physics , finance , quantum mechanics , microeconomics