Open AccessService Quality and Customer Loyalty in the State Banks in Sri Lanka
Author(s) -
Sriyani Ranasinghe
Publication year - 2021
Publication title -
international journal of innovative research and development
Language(s) - English
Resource type - Journals
eISSN - 2278-7631
pISSN - 2278-0211
DOI - 10.24940/ijird/2021/v10/i7/jul21019
Subject(s) - service quality , loyalty business model , business , marketing , sri lanka , loyalty , reliability (semiconductor) , customer satisfaction , service (business) , dimension (graph theory) , customer retention , mathematics , economics , socioeconomics , power (physics) , physics , quantum mechanics , pure mathematics , tanzania