Open AccessPengaruh Word Of Mouth dan Brand Awareness terhadap Keputusan Pembelian Xing Fu Tang di Indonesia
Author(s) -
Jessica Tee,
Rezi Erdiansyah,
Sisca Aulia
Publication year - 2020
Publication title -
prologia
Language(s) - English
Resource type - Journals
ISSN - 2598-0777
DOI - 10.24912/pr.v4i1.6420
Subject(s) - lisrel , advertising , purchasing , word of mouth , business , purchasing decision , brand awareness , product (mathematics) , business administration , marketing , structural equation modeling , mathematics , statistics , geometry
Along with the development of the times, food and drinks also develop with new innovations and new brands that have their own characteristics. The existence of a new brand is intended to attract consumers by making purchasing decisions. In this research, researchers want to know how much the influence of word of mouth and brand awareness so that purchasing decisions occur. Researchers are interested in drinks with a new innovation, the bubble tea brand Xing Fu Tang in Indonesia. Researchers took consumer samples of Xing Fu Tang by using Google forms with a total of 120 respondents in three branches namely Lippo Mall Puri, Lippo Mall Kemang, and Pluit Village. Data analysis was performed by researchers using statistical product and service solutions (SPSS) version 15 and Lisrel 8.70 software as software from the Structural Equation Model (SEM). SEM in this study is used to determine the extent of the influence of word of mouth and brand awareness on purchasing decisions. The results of this study indicate that word of mouth significantly influences the purchase decision with a t-value of 2.11 and brand awareness influences the purchase decision with a t-value of 2.38. With these results, entrepreneurs especially bubble tea drinks need to increase word of mouth and brand awareness to increase consumer purchases. Seiring berkembangnya zaman, makanan dan minuman juga ikut berkembang dengan adanya inovasi baru dan adanya merek baru yang memiliki ciri khas tersendiri. Dengan adanya merek baru dimaksudkan untuk menarik konsumen dengan melakukan keputusan pembelian. Pada penelitian ini, peneliti ingin mengetahui seberapa besar pengaruh word of mouth dan brand awareness sehingga terjadinya keputusan pembelian. Peneliti tertarik dengan minuman dengan inovasi baru yaitu bubble tea merek Xing Fu Tang di Indonesia. Peneliti mengambil sampel konsumen Xing Fu Tang dengan menggunakan google form dengan total 120 responden di tiga cabang yaitu Lippo Mall Puri, Lippo Mall Kemang, dan Pluit Village. Analisis data yang dilakukan dengan menggunakan program statistical product and service solutions (SPSS) versi 15 dan software Lisrel 8.70 sebagai piranti lunak dari Structural Equation Model (SEM). SEM dalam penelitian ini digunakan untuk mengetahui sejauh mana pengaruh word of mouth dan brand awareness terhadap keputusan pembelian. Hasil penelitian ini menunjukkan bahwa word of mouth berpengaruh terhadap keputusan pembelian dengan nilai t-value sebesar 2.11 dan brand awareness berpengaruh terhadap keputusan pembelian dengan nilai t-value sebesar 2.38. Dengan hasil tersebut, para pengusaha khususnya minuman bubble tea perlu meningkatkan word of mouth dan brand awareness untuk meningkatkan pembelian dari konsumen.