Open AccessService Quality Towards Banking Customer Satisfaction And Loyalty PT. Bank Mandiri
Author(s) -
Syamsul Alam,
Nur Naninsih,
Dewi Pratiwi Indriasari
Publication year - 2022
Publication title -
jurnal manajemen - fakultas ekonomi universitas tarumanagara/jurnal manajemen
Language(s) - English
Resource type - Journals
eISSN - 2549-8797
pISSN - 1410-3583
DOI - 10.24912/jm.v26i3.939
Subject(s) - service quality , customer satisfaction , loyalty business model , structural equation modeling , business , empathy , loyalty , marketing , reliability (semiconductor) , quality (philosophy) , service (business) , psychology , statistics , mathematics , social psychology , power (physics) , physics , philosophy , epistemology , quantum mechanics