Open AccessHUBUNGAN ANTARA KOMPETENSI DAN PENERAPAN SISTEM MANAJEMEN MUTU DENGAN KEPUASAN KERJA KARYAWAN
Author(s) -
Supriyatno Supriyatno
Publication year - 2017
Publication title -
buletin ekonomi fakultas ekonomi universitas tarumanagara
Language(s) - English
Resource type - Journals
ISSN - 0854-9842
DOI - 10.24912/je.v21i3.25
Subject(s) - quality management system , business administration , job satisfaction , psychology , operations management , work (physics) , quality management , business , knowledge management , management system , engineering , computer science , social psychology , mechanical engineering
This research was conducted to analyze the Competency and System Applied Quality Management ISO 9001: 2000 about Employee Satisfaction Work in Mercu Buana University at Jakarta. A survey method used during this research in which questionnaires were distributed to the respondents. The hypothesis analysis used the technique of simple and multiple regression and followed by the correlation. Using the Computer Program of SPSS (Statistical Product Service and Solution) with n = 103 (respondents) and r-tabel = 0,195, the result showed that there was a less influenced between Competency and System Applied Quality Management ISO 9001 : 2000 to the Employee Satisfaction Work either Independent or concurrently. The Determinant Coefficients or Competency and System Applied Quality Management ISO 9001 : 2000 about Employee Satisfaction Work were 0,250 and 0,348. Which means the effects of Competency and System Applied Quality Management ISO 9001 : 2000 about Employee Satisfaction Work were 25 % and 34,8 % and the largely influenced by the factors. The Determinant Coefficients of Competency and System Applied Quality Management ISO 9001: 2000 about Employee Satisfaction Work was 0,420. Which means the effects of Competency and System Applied Quality Management ISO 9001: 2000 concurrently about Employee Satisfaction Work was 42% and the 58% Influenced by other factors.