Open AccessDefunding Hate: PayPal’s Regulation of Hate Groups
Author(s) -
Natasha Tusikov
Publication year - 2019
Publication title -
surveillance and society
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.781
H-Index - 46
ISSN - 1477-7487
DOI - 10.24908/ss.v17i1/2.12908
Subject(s) - enforcement , face (sociological concept) , payment , hate crime , political science , law and economics , law enforcement , business , public relations , internet privacy , law , computer security , sociology , computer science , finance , social science
The riot by white supremacists in Charlottesville, Virginia, in August 2017, generated a public debate about the role of platforms in policing users involved in violent hate speech. PayPal’s efforts on this issue, in removing services from some designated hate groups while continuing to serve others, highlights the challenges payment platforms face when they act, whether formally or informally, as regulators. This article examines PayPal’s policies and enforcement efforts, both proactive and reactive, in removing its services from hate groups in the United States. It pays particular attention to the surveillance and screening practices that PayPal employs to proactively detect users who violate its policies. The article argues that public calls for PayPal to identify and remove its services from hate groups raise critical questions about ceding broad regulatory authority to platforms and reveal the serious challenges of relying upon commercial enterprises to address complex social problems.