Open AccessAN INNOVATIVE APPROACH OF INTEGRATING SERVICE QUALITY, EMPLOYEE LOYALTY AND PROFITABILITY WITH SERVICE PROFIT CHAIN IN TELECOM SERVICE INDUSTRY: AN EMPIRICAL VALIDATION
Author(s) -
Mohammad Sultan Ahmad Ansari
Publication year - 2021
Publication title -
proceedings on engineering sciences/proceedings on engineering sciences
Language(s) - English
Resource type - Journals
eISSN - 2683-4111
pISSN - 2620-2832
DOI - 10.24874/pes03.01.001
Subject(s) - profitability index , business , service quality , loyalty , service (business) , marketing , profit (economics) , telecommunications , service provider , service guarantee , enhanced telecom operations map , service design , process management , industrial organization , computer science , finance , economics , microeconomics