Open AccessQUALITY OF SERVICES AND CUSTOMER LOYALTY: A STUDY OF PRIVATE BANKS IN NCT OF DELHI THROUGH SERVQUAL
Author(s) -
Esha Jain
Publication year - 2020
Publication title -
proceedings on engineering sciences/proceedings on engineering sciences
Language(s) - English
Resource type - Journals
eISSN - 2683-4111
pISSN - 2620-2832
DOI - 10.24874/pes02.04.003
Subject(s) - servqual , business , loyalty , loyalty business model , marketing , new delhi , customer satisfaction , service quality , quality (philosophy) , service (business) , geography , philosophy , metropolitan area , archaeology , epistemology