Open AccessTHE IMPACT OF THE SERVICE PROVIDER AND ТHE SERVICE RECIPIENT ON THE QUALITY OF THE SERVICE IN DIFFERENT SERVICE SYSTEMS
Author(s) -
Mirjana Jokanović,
Aleksandra Koprivica
Publication year - 2019
Publication title -
proceedings on engineering sciences/proceedings on engineering sciences
Language(s) - English
Resource type - Journals
eISSN - 2683-4111
pISSN - 2620-2832
DOI - 10.24874/pes01.02.028
Subject(s) - service provider , business , service (business) , service level objective , service guarantee , service quality , service delivery framework , service design , marketing