Open AccessTHE IMPACT OF TQM ON BUSINESS PERFORMANCES BASED ON BALANCED SCORECARD APPROACH IN MALAYSIA SMEs
Author(s) -
Fauzi Ahmad,
Norhadilah Abdul Hamid,
Ahmad Nur Aizat Ahmad,
Mohd Nasrun Mohd Nawi,
Nor Aida Abdul Rahman,
Nor Aziati Abdul Hamid
Publication year - 2022
Publication title -
international journal for quality research
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.264
H-Index - 18
eISSN - 1800-7473
pISSN - 1800-6450
DOI - 10.24874/ijqr16.01-16
Subject(s) - balanced scorecard , total quality management , business , business administration , process management , marketing , lean manufacturing