Open AccessDigitization and Lean Customer Experience Management: success factors and conditions, pitfalls and failures
Author(s) -
Christos G. Chatzopoulos,
Marcel Weber
Publication year - 2021
Publication title -
international journal of industrial engineering and management/ijiem. international journal of industrial engineering and management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.33
H-Index - 14
eISSN - 2683-345X
pISSN - 2217-2661
DOI - 10.24867/ijiem-2021-2-278
Subject(s) - digitization , business , lean manufacturing , process management , operations management , knowledge management , computer science , engineering , marketing , telecommunications