Open AccessFactors Influencing Guests’ Satisfaction and Dissatisfaction in Hotel Industry in Vladivostok-Russia. A Study Based on Guest-Generated Reviews
Author(s) -
Mohamad Alaa Ktait,
Elena Borisovna Kmet
Publication year - 2019
Publication title -
izvestiâ dalʹnevostočnogo federalʹnogo universiteta. èkonomika i upravlenie
Language(s) - English
Resource type - Journals
eISSN - 2413-9734
pISSN - 2311-2271
DOI - 10.24866/2311-2271/2019-2/58-71
Subject(s) - hotel industry , business , marketing , customer satisfaction , psychology , industrial organization , tourism , political science , law