Open AccessANALISIS KUALITAS PELAYANAN PADA ANJUNGAN DKI JAKARTA TAMAN MINI INDONESIA INDAH
Author(s) -
Sebastian Ryan,
I Made Kusuma Negara,
I Putu Sudana
Publication year - 2013
Publication title -
jurnal ipta (industri perjalanan wisata)
Language(s) - English
Resource type - Journals
eISSN - 2548-7930
pISSN - 2338-8633
DOI - 10.24843/ipta.2013.v01.i01.p03
Subject(s) - pavilion , tourism , likert scale , service quality , service (business) , tourist attraction , data collection , quality (philosophy) , advertising , business , psychology , marketing , engineering , sociology , geography , civil engineering , social science , developmental psychology , philosophy , archaeology , epistemology
The background of this research is the decrease of service provide to tourist . Tourist destination should be able to give good service to the tourist. by giving good service, will creating satisfaction for tourist enjoying attraction and culture in the Jakarta pavilion Taman Mini Indonesia Indah The target of this research is to know about perception of tourist to the service quality of staff or guide in the pavilion Jakarta . Kinds of that are used are qualitative and quantitative, data source are primary data and secondary data, data collection by observation, deep interview, questionnaire and literary study. Technic of data analysis that is used descriptive qualitative and likert scale analysis. The result of the study is perception of tourist to the service quality of staff and guide in the Jakarta pavilion is neutral which means is not good or not bad with average of all is 3,45 from 50 respondents. The suggestion that can be given to the management of pavilion Jakarta the effort to the quality of service to improve the staff and guides quality in Jakarta pavilion.