Open AccessPengaruh Implementasi Total Quality Management pada Kinerja Manajerial Perusahaan Otobus Pariwisata di Kota Denpasar
Author(s) -
I Gusti Ayu Tri Bhuwana Dewi,
I Gusti Ayu Made Asri Dwija Putri
Publication year - 2020
Publication title -
e-jurnal akuntansi
Language(s) - English
Resource type - Journals
ISSN - 2302-8556
DOI - 10.24843/eja.2020.v30.i10.p04
Subject(s) - total quality management , business , tourism , empowerment , business administration , data collection , quality management , quality (philosophy) , marketing , operations management , knowledge management , statistics , mathematics , engineering , computer science , service (business) , geography , economics , philosophy , archaeology , epistemology , economic growth
Total Quality Management (TQM) is a modern management concept that seeks to provide an appropriate response to existing changes. The purpose of this study was to determine the effect of aspects on TQM, namely focus on customers, obsession with quality, continuous improvement and employee involvement and empowerment on the managerial performance of tourism OC. Respondents in this study were all employees of 8 tourism otobus companies in Denpasar that were determined by the non-probability sampling method, namely saturated sampling. Data collection is done by questionnaire with data analysis techniques, namely multiple linear regression. Based on the results of the analysis shows aspects of TQM namely customer focus, obsession with quality, continuous improvement and employee involvement and empowerment have a positive and significant effect on managerial performance on tourism OCs in Denpasar.
Keywords: Organizational Theory; Total Quality Management; Managerial Performance.