Open AccessPROCESS ECONOMY AND SERVICE TRANSFORMATION AT DUSK!N IN JAPAN
Author(s) -
Marius Profiroiu,
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Hideki Ishida,
Hiroaki KANEKO,
Keita SUGIYAMA,
George MOISE,
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Publication year - 2022
Publication title -
proceedings of the ... international management conference
Language(s) - English
Resource type - Conference proceedings
eISSN - 2783-9214
pISSN - 2286-1440
DOI - 10.24818/imc/2021/05.17
Subject(s) - revenue , business , transparency (behavior) , dusk , profit (economics) , process (computing) , public relations , service (business) , knowledge management , marketing , computer science , accounting , economics , political science , computer security , ecology , biology , microeconomics , operating system
This paper illustrates how Duskin is among the leader companies in revenue, profit, and innovation by increasing their focus on more employee experience. The authors of this paper worked directly with other C-Suites, directors, business leaders, executives, organizational architects and talent operators to determine whether leadership actively promotes transparency and ongoing dialogue, whether teams are empowered to decide on the next best action, and whether leaders reward quick failures as much as successes.