EMPOWERING EMPLOYEE'S PERFORMANCE BY VALUING THEIR EMOTIONAL INTELLIGENCE IN THE INTRA-INSTITUTIONAL COMMUNICATION ACT

This paper is intended to raise awareness about the importance of valuing the emotional intelligence in the intra-institutional communication act and to highlight the fact that the cooperation and the collaboration are the key elements for everyone’s success. If we were asked what performance means to us, we would probably answer: success, competitiveness or high efficiency. The Romanian educational system encourages competitiveness to the detriment of collaboration and cooperation, but when we think of a situation in which we were energetic, powerful and proactive we realize that we were not alone. Thus, our personal performance is mainly due to the manner in which we know how to manage our interpersonal relationships with a focus on valuing our interlocutor's emotional intelligence. Managers are the main ones to be trained in this respect so that they can cascade a communication model down the organization in which the ability of employees to understand their own emotions and those of others has an important role to manage their emotions and channel them with a view to achieving their goals. The qualitative analysis of a few internal communication procedures from scholar organizations revealed the necessity of a communication model based on understanding the concept of emotional intelligence. The main results of the study are the change of the internal scholar communication procedures and a Google Drive accessible database at the scholar institution level that contains summary information/schemes about the intra-institutional communication, emotional intelligence and examples of good practice to avoid malfunctions or blockages in communication.