Open AccessTINGKAT KEPUASAN PENUMPANG TERHADAP KINERJA PELAYANAN BANDARA SULTAN ISKANDAR MUDA BANDA ACEH MENGGUNAKAN METODE CUSTOMER SATISFACTION INDEX (CSI)
Author(s) -
Cut Mutiawati,
Lulusi Lulusi,
Suci Lestari
Publication year - 2021
Publication title -
jurnal teknik sipil/jurnal teknik sipil
Language(s) - Uncategorized
Resource type - Journals
eISSN - 2502-5295
pISSN - 2088-9321
DOI - 10.24815/jts.v10i1.21076
Subject(s) - customer satisfaction , likert scale , index (typography) , service quality , business , service (business) , geography , psychology , marketing , transport engineering , engineering , statistics , mathematics , computer science , world wide web