Open AccessImplementing the Serial Number Tracking model in telecommunications: a case study of Croatia
Author(s) -
Neven Polovina
Publication year - 2012
Publication title -
business systems research
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.231
H-Index - 6
eISSN - 1847-9375
pISSN - 1847-8344
DOI - 10.2478/v10305-012-0007-z
Subject(s) - documentation , computer science , telecommunications , tracking (education) , operations research , operations management , economics , engineering , operating system , pedagogy , psychology
Background: The case study describes the implementation of the SNT (Serial Number Tracking) model in an integrated information system, as a means of business support in a Croatian mobile telecommunications company. Objectives: The goal was to show how to make the best practice of the SNT implementation in the telecommunication industry, with referencing to problems which have arisen during the implementation. Methods/Approach: the case study approach was used based on the documentation about the SNT model and the business intelligence system in the Croatian mobile telecommunications company. Results: Economic aspects of the effectiveness of the SNT model are described and confirmed based on actual tangible and predominantly on intangible benefits. Conclusions: Advantages of the SNT model are multiple: operating costs for storage and transit of goods were reduced, accuracy of deliveries and physical inventory was improved; a new source of information for the business intelligence system was obtained; operating processes in the distribution of goods were advanced; transit insurance costs decreased and there were fewer cases of fraudulent behaviour