Open AccessOffshore Business Process Outsourcing
Author(s) -
Janette Retová,
Attila Pólya
Publication year - 2011
Publication title -
studia commercialia bratislavensia
Language(s) - English
Resource type - Journals
eISSN - 1339-3081
pISSN - 1337-7493
DOI - 10.2478/v10151-011-0009-9
Subject(s) - outsourcing , offshore outsourcing , business , knowledge process outsourcing , process (computing) , offshoring , submarine pipeline , workforce , process management , quality (philosophy) , business process , industrial organization , marketing , computer science , engineering , work in process , economics , economic growth , philosophy , geotechnical engineering , epistemology , operating system
Offshore Business Process Outsourcing This paper focuses on the relatively new growing industry of offshore business process outsourcing, which has provided developing countries with literate language and information technology skilled workforce with an excellent global business opportunity. The main advantages to business process outsourcing, cost versus quality and other reasons for choosing offshore outsourcer and the challenge of high industry attrition rates are briefly analysed here.