Open AccessTotal quality management practices in Indonesian local SME: Understanding the employees Role
Author(s) -
Safitri Lamsah,
Zakky Zamrudi
Publication year - 2019
Publication title -
holistica
Language(s) - English
Resource type - Journals
eISSN - 2457-5720
pISSN - 2067-9785
DOI - 10.2478/hjbpa-2019-0021
Subject(s) - respondent , indonesian , business , total quality management , sample (material) , quality (philosophy) , knowledge management , population , affect (linguistics) , marketing , process management , operations management , business administration , computer science , engineering , psychology , political science , sociology , philosophy , linguistics , chemistry , demography , epistemology , chromatography , law , service (business) , communication
Understanding the schemes of Small and Medium Enterprises (SME’s) managerial capability is becoming important aspects today. Implementing proper strategies and internal policy may create a significant change in SME’s performance. Total Quality Management (TQM) has been being a one of specific measurement on organizational performance. This research was proposed to understand the factor that can affect the TQM’s performance in SME’s by identifying the two factors that can change it. Based on the recent studies, the developed model was employed PLSSEM to analyze the data by total respondent 95 respondent consist of owner and manager. The sample was taken in the area of Sasirangan SME’s in Banjarmasin, Kalimantan Selatan province, Indonesia. Sasirangan is a local fabric developed by its ancestor. The population of Sasirangan SME’s was huge in amount. The results of these studies indicate that both motivation and employee performance can increase the TQM in the SME’s which one of them has a more significant effect. The complete description of finding in this research will be discussed in this research.