Human Resources Supporting Innovation in the Public Sector: The Case of Kosovo

This research looks at the current condition of human resources involved in the process of public sector innovation in Kosovo. This study is exploratory and a mixed methodology is used, while findings are compared and contrasted with the current state of knowledge. Findings clearly indicate that public sector institutions in Kosovo lack on adequate human resources that have obtained a university degree. Moreover, public sector institutions in Kosovo have shown resistance in involving staff in innovation teams and thus causing lack of motivation among staff to be creative in problem solving. Another interesting finding is the increase of trainings provided to staff on issues regarding implementation of innovations, however, the degree of trainings provided to staff is not satisfactory. Findings indicate that financial constraints were the reason behind the low degree of trainings provided to staff. The main areas where trainings were mostly provided include the development and implementation of new or improved communication methods and new or improved services. In addition to the findings, this research enriches and extends the current knowledge of human resources supporting innovation in the public sector domain. Finally, this is a unique contribution to Kosovar academics and public policy professionals.