Open AccessEffective Communication and Conflict Management Workshop for Nursing Interns: Experience at a Tertiary Care Hospital of Delhi, India
Author(s) -
Alka Mishra,
Deepak Bhardwaj,
Jugal Kishore
Publication year - 2021
Publication title -
international journal of healthcare education and medical informatics
Language(s) - English
Resource type - Journals
ISSN - 2455-9199
DOI - 10.24321/2455.9199.202006
Subject(s) - conflict management , likert scale , empathy , nursing , scale (ratio) , communication skills , psychology , medical education , health care , time management , medicine , computer science , social psychology , sociology , political science , social science , developmental psychology , physics , quantum mechanics , law , operating system
Communication is an important skill required in health care settings to deal with many problems including conflict management. Nurse serves patients in challenging environment with limited infrastructure, overcrowded wards and OPD, which poses the challenge of conflict and its management. Method: Two workshops on the topic of communication and conflict management for nursing interns were conducted, these included various methods of teaching such as lecture and role-plays and interactive activities based on real-life situations. Data were collected on a pretested feedback forms and responses were obtained on 5-point Likert scale and also by open-ended questions. Result: Majority of the nurse interns strongly agreed/ agreed that the topics were appropriate, increased their knowledge and they would recommend the workshop to their peers in future. They had learnt how to overcome barriers (93.61%), professional communication (87.23%), and good communication skills (72.34%). Other take home messages, were, be a good listener, simple and precise message and empathy. They had also learnt various styles to solve conflict (95.48%). Conclusion: Student nurses were keen to learn about the effective communication and conflict management and were willing to implement learning at workplace.