Open AccessWith The Implementation Of Ontologies To The Intelligence And More Efficient Serving of The Users In The Public Administration
Author(s) -
Mladen Radivojević,
Kristijan Ristić,
Sladjana Lolic
Publication year - 2014
Publication title -
international journal of management and information technology
Language(s) - English
Resource type - Journals
ISSN - 2278-5612
DOI - 10.24297/ijmit.v9i1.674
Subject(s) - ontology , administration (probate law) , computer science , service (business) , personalization , government (linguistics) , knowledge management , work (physics) , process (computing) , public service , business , world wide web , public administration , marketing , political science , engineering , mechanical engineering , philosophy , linguistics , epistemology , law , operating system
We are facing the challenge of increasing application of new technological solutions in the public administration among which are the concept of ontology and the increasing exchange of knowledge and information with which we deal in this paper. This should be the primary drivers of power for the transition of work of the public administration to the new concept of e-m-i-Government. In this paper we perceive the IT situation in this region, development trend of ontology in the public administration and we suggest the solutions for public administration in Bosnia and Herzegovina to implement new solutions. In this paper we suggest the process organization of work and serving in the public administration as a basis for more efficient and more effective implementation of ontologies and the exchange of knowledge with the use of new technological solutions. Likewise, we propose the solution which is based on a single access point for all service users regardless of the communication channel. The implementation of ontologies and intelligence in the public administration will observe as the basis for offering services, personalization and self-service.