Open AccessThe effects of customer incivility and employee incivility on depersonalization: The mediation effect of forgiveness
Author(s) -
Ali Dalgıç
Publication year - 2022
Publication title -
international journal of social sciences and education research
Language(s) - English
Resource type - Journals
ISSN - 2149-5939
DOI - 10.24289/ijsser.1108959
Subject(s) - incivility , depersonalization , forgiveness , mediation , psychology , social psychology , emotional exhaustion , burnout , political science , clinical psychology , law