Open AccessAnalysis of the differential between expectations and perceptions of service quality: A case study of restaurant service
Author(s) -
Pilar Arroyo,
María de Lourdes Cárcamo Solis,
Ma. Concepción Alvarado Méndez,
María Mercedes León Sánchez,
Judith Banda Guzmán
Publication year - 2021
Publication title -
administración y organizaciones
Language(s) - English
Resource type - Journals
eISSN - 2683-2534
pISSN - 1665-014X
DOI - 10.24275/uam/xoc/dcsh/rayo/2021v24n46/arroyo
Subject(s) - service quality , loyalty , marketing , business , service (business) , differential (mechanical device) , quality (philosophy) , fidelity , coaching , psychology , computer science , engineering , telecommunications , philosophy , epistemology , aerospace engineering , psychotherapist