Open AccessThe Concept of Work-Life Balance and Practical Application for Customer Services of Banks
Author(s) -
Dirga Lestari,
Irsan Tricahyadinata,
Rahmawati Rahmawati,
Dio Caisar Darma,
Siti Maria,
Ariesta Heksarini
Publication year - 2021
Publication title -
jurnal minds: manajemen ide dan inspirasi/jurnal minds : manajemen ide dan inspirasi
Language(s) - English
Resource type - Journals
eISSN - 2597-6990
pISSN - 2442-4951
DOI - 10.24252/minds.v8i1.21121
Subject(s) - loyalty , turnover , business , loyalty business model , marketing , balance (ability) , work (physics) , work–life balance , customer service , business administration , service (business) , management , psychology , economics , service quality , engineering , accounting , mechanical engineering , audit , neuroscience
This paper has the ambition to examine the work-life balance (WLB) standards applied by the Limited Company of Bank Central Asia (PT BCA) Samarinda branch and their impact on employee loyalty, job performance, and turnover intentions. Our targets for employees who work in customer services (CS). We collected the data through survey techniques, where the size of the informants was 340 samples. Multiple regression analysis indicates that the WLB policy has affected employee loyalty, turnover intentions, and job performance. Employee loyalty also plays an important role in job performance and turnover intentions. Meanwhile, job performance has a significant effect on preventing turnover intentions. The fundamental difference to this finding lies in the escalation in the causality of the variables and is worth developing.