Open AccessThe Influence of Employee Empowerment on Competitive Advantage in Hospitals within Nairobi, Kenya
Author(s) -
Pamleila N Ntwiga,
Maina Muchara,
Peter Kiriria
Publication year - 2021
Publication title -
east african health research journal
Language(s) - English
Resource type - Journals
eISSN - 2520-5285
pISSN - 2520-5277
DOI - 10.24248/eahrj.v5i1.648
Subject(s) - empowerment , competitive advantage , teamwork , employee engagement , competence (human resources) , descriptive statistics , customer satisfaction , job satisfaction , psychology , empathy , nursing , business , marketing , medicine , public relations , management , social psychology , political science , statistics , mathematics , economics , law
The study examined the influence of implementation of employee empowerment on competitive advantage in hospitals within Nairobi. The study looked at the following aspects of employee empowerment; competence, teamwork, motivation, reward and recognition. Employee empowerment is derived from the Total Quality Management (TQM) principles bringing forth competitive advantage that results from high customer satisfaction levels, employee satisfaction and operations efficiency.