The Influence of Employee Empowerment on Competitive Advantage in Hospitals within Nairobi, Kenya | Zendy

Pamleila N Ntwiga | Zendy; Maina Muchara | Zendy; Peter Kiriria | Zendy

AI Assistant Blog Pricing

Home ZAIA Blog

Open Access

The Influence of Employee Empowerment on Competitive Advantage in Hospitals within Nairobi, Kenya

Author(s) -

Pamleila N Ntwiga,

Maina Muchara,

Peter Kiriria

Publication year - 2021

Publication title -

east african health research journal

Language(s) - English

Resource type - Journals

eISSN - 2520-5285

pISSN - 2520-5277

DOI - 10.24248/eahrj.v5i1.648

Subject(s) - empowerment , competitive advantage , teamwork , employee engagement , competence (human resources) , descriptive statistics , customer satisfaction , job satisfaction , psychology , empathy , nursing , business , marketing , medicine , public relations , management , social psychology , political science , statistics , mathematics , economics , law

The study examined the influence of implementation of employee empowerment on competitive advantage in hospitals within Nairobi. The study looked at the following aspects of employee empowerment; competence, teamwork, motivation, reward and recognition. Employee empowerment is derived from the Total Quality Management (TQM) principles bringing forth competitive advantage that results from high customer satisfaction levels, employee satisfaction and operations efficiency.

The content you want is available to Zendy users.

Already have an account? Click here to sign in.

Having issues? You can contact us here

Accelerating Research