Open AccessA Performance Evaluation Framework for Contact Center Outsourcing Partner Based on BSC and FAHP
Author(s) -
SoonHu Soh,
Tjprc
Publication year - 2020
Publication title -
international journal of mechanical and production engineering research and development
Language(s) - English
Resource type - Journals
eISSN - 2249-6890
pISSN - 2249-8001
DOI - 10.24247/ijmperdjun20201207
Subject(s) - outsourcing , center (category theory) , business , process management , operations management , business administration , engineering , marketing , chemistry , crystallography