Open AccessService Quality Gap Analysis in the Indian Banking Sector-“A Customer Perspective Review”
Author(s) -
K. Rajagopal,
Tjprc
Publication year - 2019
Publication title -
international journal of human resource management and research
Language(s) - English
Resource type - Journals
eISSN - 2249-6874
pISSN - 2249-7986
DOI - 10.24247/ijhrmrjun20191
Subject(s) - service quality , perspective (graphical) , business , marketing , service (business) , customer advocacy , computer science , artificial intelligence