Open AccessINDIA-KUWAIT: INTER-CULTURAL SENSITIVITY, CULTURAL INTELLIGENCE AND CONFLICT-HANDLING STYLES IN CROSS-CULTURAL INTERACTIONS
Author(s) -
Prachi BHATT
Publication year - 2020
Publication title -
conflict studies quarterly
Language(s) - English
Resource type - Journals
ISSN - 2285-7605
DOI - 10.24193/csq.33.2
Subject(s) - cultural intelligence , cultural conflict , style (visual arts) , social psychology , psychology , cross cultural , cultural diversity , cultural sensitivity , work (physics) , sociology , social science , geography , anthropology , engineering , mechanical engineering , archaeology , psychotherapist
The present explores inter-cultural sensitivity, cultural intelligence and conflict-handling style preferences of employees engaged in inter-cultural interactions. It further tests the influence of inter-cultural sensitivity, cultural intelligence on conflict-handling style preferences. Using self-report instruments, data was collected from respondents from India (N=103) and Kuwait (N=71) involved in work-related interactions with each other. Findings reveal that Indian and Kuwait respondents significantly differ on the three dimensions studied. The results also reveal that influence of cultural intelligence and inter-cultural sensitivity dimensions on conflict-handling style preferences vary for Indian and Kuwait employees. The present work contributes to the largely limited work in the area and offers valuable information facilitating better understanding and application of effective conflict handling styles in India–Kuwait cross-cultural work interactions. Keywords: Conflict, inter-cultural sensitivity, cultural intelligence, conflict handling styles, India, Kuwait, cross-cultural interaction, effective conflict handling, cross-cultural conflict