Open AccessFactors Influencing the Performance of Sarawak Local Authorities
Author(s) -
Siti Mardinah Abdul Hamid,
Jamil Hamali,
Fizan Abdullah
Publication year - 2021
Publication title -
international journal of service management and sustainability
Language(s) - English
Resource type - Journals
eISSN - 2550-1569
pISSN - 0128-3057
DOI - 10.24191/ijsms.v6i2.15569
Subject(s) - service delivery framework , business , service (business) , identification (biology) , civil service , performance management , local government , public administration , political science , marketing , public service , botany , biology
This paper presents the empirical research on factors that influenced the performance in Local Authorities in Sarawak. It explores the benefits of performance measure and discusses the factors that influenced the performance for Local Authorities in providing an excellent service delivery in accordance with the vision to provide a world class standard of civil service in Sarawak. Additionally, this paper highlights issues affecting the performance of Local Authorities and their usage in performance management. Findings from this study could assist in the identification of factors that notably have an impact on performance and provide recommendations that would efficaciously enhance the performance for Local Authorities in Sarawak.