Open AccessConceptual Framework: The Determinant Factors of Intention to Use Interactive Kiosk Technology in The Museum
Author(s) -
Mohd Nasiruddin Abdul Aziz,
Siti Norlizaiha Harun,
Shafaruniza Mahadi,
Mohd Hisham Johari,
Muhammad Abdullah
Publication year - 2021
Publication title -
idealogy
Language(s) - English
Resource type - Journals
ISSN - 2550-214X
DOI - 10.24191/idealogy.v6i2.304
Subject(s) - interactive kiosk , perspective (graphical) , usability , conceptual model , technology acceptance model , conceptual framework , knowledge management , computer science , psychology , human–computer interaction , world wide web , sociology , social science , database , artificial intelligence
Interactive kiosk technology (IKT) has become one of the most popular learning tools in the museum sectors because of the effectiveness to increase the level of experience and cognitive engagement among the visitors. However, not all the visitors are interested to use the IKT provided caused by several factors that have been revealed by the previous studies. Based on the content analysis from an extensive literature review of Technology Acceptance Model (TAM) studies, this paper proposes a conceptual framework with highlighting the relationship between the belief factors (perceived usefulness, perceived ease of use) and design factors (system support, user interface design, navigation, accessibility, and comfortability) towards the intention to use the IKT in the museum. Theoretically, this paper contributes to the new perspective and understanding of the technology adoption study in the museum setting for further research.