Open AccessEvaluation of the quality of transport services on the route Lublin–Biała Podlaska
Author(s) -
Damian Sawczuk,
Marlena Szymczuk
Publication year - 2019
Publication title -
autobusy
Language(s) - English
Resource type - Journals
eISSN - 2450-7725
pISSN - 1509-5878
DOI - 10.24136/atest.2019.110
Subject(s) - quality (philosophy) , transport engineering , business , set (abstract data type) , computer science , engineering , philosophy , epistemology , programming language
This article presents the results of surveys concerning the quality of transport services between Lublin and Biała Podlaska. The purpose of the analysis was to examine the degree of passenger satisfaction, as well as to compare the quality level of services provided at the January 2017 and July 2018. The article also discusses the basic requirements set by travelers, which can help carriers to tailor the offer to the needs of customers and how to improve the quality of transport services.